Frequently Asked Questions

Everything you need to know about your Carathea experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please ensure tags are still attached to be eligible for a full refund.

Are your materials ethically sourced?

Yes, Carathea is committed to sustainability. We partner with certified suppliers to ensure all fabrics and materials meet high ethical and environmental standards.

How do I find my perfect fit?

Each product page features a detailed size guide with specific measurements. We recommend comparing these to your own body measurements for the most accurate fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Can I track my shipment in real-time?

Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.